Refund policy

Last updated: September 3, 2026

This Return and Refund Policy applies only to products purchased through the Cable Associates Shopify online store at https://cable-associates.myshopify.com/ (the “Store”). It does not apply to inquiries, quotations, products, or services offered separately through our main corporate website at https://cableassociates.com/. We accept eligible returns requested within 30 days after the customer receives the order.

1.   Return Eligibility

To qualify for a return, the product must be unused, unopened, and in its original condition and packaging. A receipt or other proof of purchase is required.

To request a return, email sales@cableassociates.com before sending the product back. If the return is approved, we will provide return instructions and, when applicable, a return shipping label.

Approved returns should be sent to:

Cable Associates, Inc.
1 Export Lane
Archbald, PA 18403

Products returned without prior authorization may not be accepted.

Unless the product was defective, damaged, or shipped incorrectly, the customer is responsible for return shipping costs. Original shipping charges are nonrefundable unless required by law or the return resulted from our error.

2.   Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery. If a product arrives damaged or defective, or you receive an incorrect product, contact sales@cableassociates.com as soon as possible. Please provide the order number and, when available, photographs showing the issue.

If we confirm the problem, we will provide instructions for a replacement, return, or refund at no additional shipping cost to you.

3.   Nonreturnable Products

We cannot accept returns of:

• Products that have been used, opened, altered, or damaged after delivery
• Products that cannot be safely returned because of shipping or hazardous-material restrictions
• Clearance or final-sale products identified as nonreturnable at the time of purchase

Please contact us before purchasing if you have questions about whether a particular product is returnable.

4.   Exchanges

We do not process direct exchanges. To obtain a different product, request a return of the original eligible item and place a separate order for the replacement.

5.   Refunds

We will notify you after receiving and inspecting the return. If approved, the refund will be issued to the original payment method within 10 business days.

Your bank or card issuer may require additional time to post the refund. If more than 15 business days have passed since we approved your refund, contact sales@cableassociates.com.

6.   Questions and Contact Information

For return or refund questions, contact:

Cable Associates, Inc.
1 Export Lane
Archbald, PA 18403
United States
Email: sales@cableassociates.com
Phone: 888-816-6841