Shipping policy

Last updated: September 3, 2026

This Shipping Policy applies only to products purchased through the Cable Associates Shopify online store at https://cable-associates.myshopify.com/. It does not apply to inquiries, quotes, custom assemblies, products, or services offered through our main corporate website at https://cableassociates.com/.

1.   Order Processing

If all ordered items are currently in stock, orders are generally processed within 2-3 business days after payment is confirmed. Business days are Monday through Friday, excluding holidays.

Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day. If any ordered item is not currently available, processing may exceed 2-3 business days, and lead times will vary depending on the product and quantity requested. Processing may also take longer because of order volume, payment verification, or other circumstances. If a material delay affects your order, we will attempt to contact you using the information provided at checkout.

2.   Shipping Destinations

We currently ship to the United States only.

We do not ship to P.O. boxes, APO/FPO addresses, or certain restricted locations.

3.   Shipping Rates and Delivery Estimates

Available shipping methods, charges, and estimated delivery times are displayed during checkout. Delivery estimates begin after an order has been processed and transferred to the carrier.

Delivery dates are estimates and are not guaranteed. Carrier delays, weather, holidays, supply interruptions, and other circumstances outside our control may affect delivery.

4.   Order Tracking

When tracking is available, you will receive a shipping-confirmation email containing the tracking number after your order ships. Tracking information may require additional time to become active after the carrier receives the package.

5. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address and accurate contact information. Please review this information carefully before submitting the order.

Contact sales@cableassociates.com as soon as possible if an address must be corrected. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

Cable Associates is not responsible for delays, failed delivery, or additional charges resulting from an incorrect or incomplete shipping address or inaccurate contact information provided by the customer.

6.   Lost, Damaged, or Incorrect Shipments

Please inspect your order promptly after delivery.

If an order arrives damaged, contains an incorrect product, or appears to have been lost in transit, contact us at sales@cableassociates.com. Include your order number and, when applicable, photographs of the package and product.

We will review the circumstances and work with the carrier to determine an appropriate resolution. Please retain the product and all original packaging while the matter is under review.

7.   Delivery Confirmation

An order is considered delivered when the carrier’s tracking information reports that it was delivered to the shipping address provided at checkout. If tracking shows delivery but you cannot locate the package, notify us promptly. Provided that the shipping address and contact information supplied with the order were complete and accurate, Cable Associates will contact UPS or FedEx and, when the shipment was made using our business shipping account, file any required carrier claim. You may also contact the carrier, but the carrier may require Cable Associates, as the account holder, to file the claim.

If the carrier confirms that the package was lost or misdelivered, we will provide a replacement at no additional charge. If the replacement items are in stock, we will generally ship them within one business day after the carrier’s determination. If any replacement item is unavailable, we will notify you and ship it as soon as it becomes available.

8.   Shipping Restrictions

Some products may be subject to carrier, destination, hazardous-material, or other shipping restrictions. If we cannot ship a product to the requested location, we may contact you to discuss available options or cancel and refund the affected portion of the order.

9.   Questions and Contact Information

For shipping questions, contact:

Cable Associates, Inc.
1 Export Lane
Archbald, PA 18403
United States
Email: sales@cableassociates.com
Phone: 888-816-6841